How To Create A Loyal Customer In Under Five Minutes, MTO Agency CEO and Founder, Gretchen Fox

Every CEO, marketer and entrepreneur wants their business to “stand out,” to rise up out of the noise of the competition and grab the hearts and minds of consumers and clients. They want raving fans lining up for their products and services. They want repeat business and loyalty. Who wouldn’t?

When you have raving fans, you get the two most coveted things in 21st century marketing — word of mouth and “social proof,” in the form of positive reviews and spontaneous, unequivocal social promotion. As someone who runs a social media agency, I have seen companies attempt every trick in the book to try to achieve this result. But you know what I rarely see? A company, CEO or CMO that actually achieves the desired effect.

Do you know why?

Read the post on Forbes here.

Busting The Myth On Social Media ROI With MTO Agency CEO and Founder, Gretchen Fox

If you have any doubt that social media is an absolute goldmine primed to be picked out of the ether like an apple off a tree, you need to invest the two or three minutes it will take to read this post.

The first thing you must realize is the notion that social doesn’t drive serious business impact and, let’s be clear, revenue-specific impact, is perpetuated by an industry rife with self-described gurus and smoke-and-mirror imposters who’ve never had to demonstrate ROI.

Stop listening to anyone who tells you that social media can’t generate revenue. What those people are really telling you is that they simply don’t know how.

It’s not rocket science. It’s social science — and there is an absolute, surefire, step-by-step path to success.

While most companies still haven’t figured it out yet, if you take just a quick look around, you’ll notice almost every big brand is investing heavily in social, with teams of 30-40 full-time employees, multiple agencies, millions in social ads, and technology dedicated to social. Why? Because they already know it’s a goldmine.

If you’re not using social media to drive revenue, not only are you missing out on money, you’re risking the entire future of your business. Before you know what’s happened, your competition can swoop in and, in a very short time, take what you’ve spent years building. Just ask the entire taxicab industry.

Read more on Forbes: http://www.forbes.com/sites/gretchenfox/2016/04/20/busting-the-myth-on-social-media-roi/#4d4656ec60a3

Top 5 Mistakes With Onboarding And Managing Junior Social Media Employees With MTO Agency CEO and Founder, Gretchen Fox

With the enormous demand for social media and content creation, marketing executives and business owners alike are bringing on more and more junior staff — and rightly so. Young and hungry team members are great for organizations. And since they are now digital natives, these young workers have a real, intuitive handle on social communications and can easily find their way around new technology in short order.

At our agency, we love and rely heavily on young social pros. We not only work with and train them but we mentor them, as well. We are always very excited to have their perspective, their insights, their take on youth culture and their boundless ideas. These are all extremely important contributions that should not be discounted; however, at the same time, there are some real risks that must be considered. Unfortunately, we are seeing a trend of businesses making very risky decisions with their new, very young teams — and unnecessarily so.

There are some easy ways to take advantage of junior employees while protecting your business, I put together our top five insights for you here: http://www.forbes.com/sites/gretchenfox/2016/03/09/jr-social-media-employees/#6df483805d75